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Friday, June 5, 2020
Fitment issue, wrong item received policy
Last Post 12-15-2009 02:40 AM by admin. 0 Replies.
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12-15-2009 02:40 AM  

Autobarber is trying the best to provide the most reasonable and unbeatable customer product policy. After years of experiance in car aftermarket industry, we believe our policy is fair and square.

All sales are final. ( Unless we make mistakes )

If buyer has a fitment issue, buyer must take a picture of label on packaging, a picture of part number on the inside-back portion of the part (if applicable), a close up picture of the fitment issue, also must take the very same picture zoomed out (entire product must be seen in the picture), and a picture of the front and rear bumper support removed (if applicable). Please see the pictures bottom for guideline.

If buyer has a wrong part received, buyer must take a picture of label on the packaging, a picture of part number on the inside-back portion of the part (if applicable), and take a picture of the actual part (entire product must be seen in the picture).

Buyer must take those pictures and email them to us. In the email, buyer must state name, order number and date of receive. Please also provide brief description of problem. Allow us 2 business days to investigate the problem. As we will forward them to manufacturer and get it approved. If claim is approved, we send new parts, or give refund at no additional cost to buyer.

It is seller's right to know that buyer's claim is valid. Buyer must understand and acknowledge if seller is going to pay estimated of $300 for call tag and outbound freight of replacement part, in which that $300 is far close to the profit that was made by seller. Buyer should show sympathy to seller's right to know claim is valid. This is not a store-front business. This is a mail order business.

Buyer has 10 days from date of receive to report any claims. NO EXCEPTIONS !!!

Buyer will be responsible for any cost incurred by returned or refused freight, storage fees at truck-freight terminal, or redelivery fees due to buyer's incorrect contact information.

Below is the guideline of how customer should take their pictures to claim for fitment problem.

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