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Saturday, August 17, 2019
Package inspection and arrive damaged claim policy
Last Post 12-15-2009 12:26 PM by admin. 0 Replies.
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12-15-2009 12:26 PM  
Autobarber know how frustrated customers are when items come damaged. We are here to help process it asap. Help yourselve and help us, please follow our guideline. If you follow our guideline tight, the RMA process will be fast and smooth.

Policy

Buyer must be present when the package is delivered. Buyer must inspect and quality check the parts while driver is there. If buyer notices damage, please write "DAMAGED ON DELIVERY" on the freight receipt or bill. Make sure you have a copy of the freight receipt or bill. If buyer notifies us of damages after driver has left without "DAMAGED ON DELIVERY" on the freight receipt, we will not be responsible and can not help. NO EXCEPTIONS !!!

False excuses by truck-freight driver, please do not believe:

"I can not wait that long for you to inspect"
"You are not allowed to do that or inspect"
"The box has no damage, why would the content inside be damage"

If buyer hear any of these excuses, please call us with driver's name immediately. We will then give buyer specific detailed instructions. If buyer tries to call and can not get a hold of us, have the package delivered next day or some other time. Buyer still needs to call us with driver's name and must wait for our specific detailed instructions. If our instructions are followed, we guarantee a new replacement part or a refund if part come damaged. These rules and policies are not made up by us. They are made up by the truck-freight company.

Again, please follow above guideline. Customers will be warmed again on shipping notification email.

Below pictures show excellent package appearance but damaged product.

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